© Astrid’s Embroidery & Garment Printing 2016
Astrid’s Embroidery& Screen Printing

Return Policy

Embroidered and Printed Product

Here at Astrid’s Embroidery & Garment Printing, we go to great lengths to ensure that all orders are filled accurately and are of the highest quality.  We are however after all human and make mistakes and we feel it is how we handle our mistakes that will earn your trust. Possible Reasons for Return Due to the nature of custom screen printing and embroidery,  we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur: The blank product is materially flawed (holes, tears, etc.), You find the decoration quality (screen printing, embroidery, etc.) is not of a commercially acceptable level and this must be agreed upon mutually by both of us after proper communication has occurred between us. The design on the products you received is markedly different than the final in person or online representation you approved for your design prior to us doing your project. Notice About Colors We are not responsible for variations between your design and the actual final ink or thread colors used. We do our best to provide you with visual samples during the pre-approval process of your design and do not guarantee 100% color matching of the original design. Garment Sizing Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may request the supplier catalog specifications for sizing purposes or you may purchase a sample of a specific item by ordering one.  You can always contact us for any questions regarding sizing also.  We are not responsible for the purchase of incorrect sizes. Return Exceptions Items with Custom Embroidery and /or Custom Screen Printing are NOT returnable. Please ensure that you have ordered the correct size and color before submitting your order. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. How to Request a Return Return claims must be filed with us in person or by phone within 5 business days of receiving your order.   All defective material must be returned in order to receive credit or replacements.  Please call 269-795-7297 or email us at astrid at astridsembroidery dot com to process your return.
Astrid’s Embroidery &  Screen Printing
© Astrid’s Embroidery & Garment Printing 2014

Return Policy

Embroidered and Printed Product

Here at Astrid’s Embroidery & Garment Printing, we go to great lengths to ensure that all orders are filled accurately and are of the highest quality.  We are however after all human and make mistakes and we feel it is how we handle our mistakes that will earn your trust. Possible Reasons for Return Due to the nature of custom screen printing and embroidery,  we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur: The blank product is materially flawed (holes, tears, etc.), You find the decoration quality (screen printing, embroidery, etc.) is not of a commercially acceptable level and this must be agreed upon mutually by both of us after proper communication has occurred between us. The design on the products you received is markedly different than the final in person or online representation you approved for your design prior to us doing your project. Notice About Colors We are not responsible for variations between your design and the actual final ink or thread colors used. We do our best to provide you with visual samples during the pre-approval process of your design and do not guarantee 100% color matching of the original design. Garment Sizing Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may request the supplier catalog specifications for sizing purposes or you may purchase a sample of a specific item by ordering one.  You can always contact us for any questions regarding sizing also.  We are not responsible for the purchase of incorrect sizes. Return Exceptions Items with Custom Embroidery and /or Custom Screen Printing are NOT returnable. Please ensure that you have ordered the correct size and color before submitting your order. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. How to Request a Return Return claims must be filed with us in person or by phone within 5 business days of receiving your order.   All defective material must be returned in order to receive credit or replacements.  Please call 269-795-7297 or email us at astrid at astridsembroidery dot com to process your return.